Jr. Supervised a staff of 25 people and developed career tracks for advancement within the company. Customer Service/Operations Manager Resume Examples And Tips. Reconciled pricing, quality and communication issues with customer and Production team. From restaurant general manager to property manager to business development manager to project manager- there is expert resume template for all. Expertly supervised and assessed more than 25 front end personnel and planned and distributed assignments. Ensured proper securing of premises in evening and prompt opening of facility. Developed marketing and advertising strategies using mailers, e-mail, and social media to remind customers of maintenance due and improve customer retention, as well as entice transient customers from other dealers to change automotive service providers. Provided executive and management administrative support and managed an office with more than 15 employees (3 direct reports). Managed and maintained over 300 various independent and large chain retail accounts in a 17 state territory. Managing a 10 member team supporting the $8M yearly repair, maintenance and on-site support service contracts, warranty, safety & quality issues for the United States Robotics Division. Also, add examples of leadership skills and customer service experience. Mentored and coached service provider onsite leads to be successful and develop the skills necessary to serve as the future model for this activity. Managed knowledge transfer, shadow, reverse-shadow and transition into steady state. The manager resume templates show you how you must frame your resume to ensure the best impression on the hiring team. Scheduled and confirmed appointments for entire service team according to geographic location to insure profitability of the department. Developed core management team of five people. Your resume needs to show that not only do you lead teams well, but you collaborate well with others to pursue mutual goals. Assumed the role of acting Station Manager for Delta Air Lines at PHL from January to June 2014, ensuring that all company procedures and Federal Aviation Regulations were adhered to. Now what if you're already a stone's throw from Jack Welch status? Monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in the facility, Investigated and resolved complaints regarding food quality and service, Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation, Established standards for personnel performance and customer service. Lead a team successfully and achieved the set goals. ), Hartford CT • (123) 456-7891sflores@email.com. Worked with the COO to Reduce the overall labor requirements and/or need for new hires by cross-training personnel across 3 critical departments. Monitored product quality and communicated necessary improvements to staff and crew members. Carried out supervisory responsibilities and managed branch operations in accordance with Bank's policies, procedures and regulatory guidelines. Start Now! Reviewed reports updated by assistant managers and prepared feedback. Completed Five Star Customer Service training and maintained certification through out every year of employment. Or maybe you're having a hard time deciding what job experiences to include. Conducted town hall and advisory board meetings. Achieved 98% AMAS vs. Target of 95% (YTD). Diagnosed and resolved sales and service issues with a high level of importance. Recruited, selected and trained all service staff. Provided data for monthly community newsletter and supervised coordination of community events. Resume Details. Proactive and reliable service manager with 15 years' experience in the role of service management as the first support contact for customers and service technicians. Trained and assisted all Branch staff to ensure the delivery of quality customer service and motivated sales activities, Approved transactions, granted authorizations, exceptions and adjustments, Maximized sales opportunities by developing business through new and existing relationship management, Participated in branch networking and community activities. Monitored and adjusted payroll issues, maintained budgets and sales to meet company goals. Not exactly the next Bill Belichick yet, but far better than a total greenhorn. Accomplished financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, and analyzing variances. Inspected and monitored community for liability concerns, policy violations, needed repairs, and landscaping. Maintained team productivity and quality of service by establishing and maintaining clear benchmarks. In that case, see these senior restaurant manager resume examples. Monitored and controlled the day-to-day activities. Handled multiple Projects simultaneously thereby leveraged valuable company resources. These experts come from various educational backgrounds and usually hold a Bachelor's Degree in a relevant field. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started. Managed the operation's Service Department while implementing appropriate Corporate and First Aid and Safety policies and procedures: managed fleet, hire, and trained and developed Service Sales Department personnel; renewed customer contracts, negotiate price increases, maintain service and goodwill to customers. Recorded and transcribed meeting minutes in daily manager meetings for distribution to attendees and executives. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. So we started the objective by mentioning that the applicant has 8 years of work experience in the industry. Dolores … Service Managers make sure customer satisfaction levels are high and implement customer service policies in their organizations. Monitored and resolved over 1800 backlogged support tickets dating back 2 years in less than 2 months. This is free and it's for better job search process. A dedicated customer service manager with X years experience in the X industry. Focused on critical services and impact on the business. Tasks include several administrative responsibilities such as copying, appointment setting, and faxing documents. A customer focused professional who possesses a strong sense of … It Service Manager Resume Examples. Hartford CT • (123) 456-7891 sflores@email.com. An impressive Food Services Manager resume calls attention to strong organizational and multitasking skills, necessary for the management of food services. Example 3. Use your professional summary to discuss how you fostered an environment of teamwork and cooperation among the customer service team, and how you taught team members to leverage each other’s strengths. Developed schedules and routes to maximize customer satisfaction, improve service and reduce labor cost. This is a real resume for a Service Manager in Mesa, Arizona with experience working for such companies as Chipotle Mexican Grill, Bld Baseball Park, Peter Piper Pizza. All of them are easy to edit with your own resume information. Evaluated customer complaints, identified trends, made recommendations, and influenced decisions based on observations. Delta Air Lines, Inc January 2013 to January 2016 Operations Service Manager Philadelphia, PA. Hired and trained all 12 technicians, service advisors, and warranty clerks, teaching best and safe practices. Compiled, audited, and maintained multiple product and price listings and reports for dissemination over retail, wholesale, and distribution sales channels. Developed strong customer and aftermarket sales team relationships to drive customer satisfaction and revenue growth through customer visits. Processed payroll and vacation/sick time. Finding the inspiration to write an awesome resume can be tough. Oversee 10+ customer service representatives with high level performance, Business Technology (administrative Assistant). Ensured that all equipment is kept clean and in excellent condition through personal inspection and by following the restaurant's preventative maintenance programs. https://theinterviewguys.com/customer-service-resume-summary Strong ability to research problems and resolve customer complaints in a timely manner. 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